There can be certain circumstances, beyond our control, where you could receive a damaged/defective Product or a product that is not the same as per your original order. We shall replace the product with the same Products as per the order, at no extra cost. In such circumstances, before using the Product, please get in touch with our Customer Service Team, who will guide you on the process of replacing the product, at our Customer Service number +971-45014162 or write to us at info@gulfpharmacy.com

Where Products are not damaged/defective, we will only accept the return of certain products within 48 hours of delivery on a case-by-case basis under these Terms and a pickup fee of AED 15 for Dubai will be charged. The return process for Products ordered through Gulf Pharmacy App/ Online Website can be amended by us, at our sole discretion, and may depend on the nature and category of the product ordered.

Conditions for Return

Please notify us of receipt of a damaged/defective product(s) within a maximum of 48 hours of delivery of the Product. Products to be returned must be in the same condition as you received them, including keeping hygienic seals. Unless required by law, used or opened products will not be replaced under any circumstances.

Products should be returned in their original packaging along with the original price tags, labels, and invoices.

It is advised that the returned packets should be strongly and adequately packaged so that there is no further damage to goods in transit.

Please contact our Customer Service Team to arrange for the collection of your return. One of our drivers or shipping partners will pick up your return. Once collected your return will be inspected by us to determine if the return is acceptable.

Refunds

Once we have found the basis for the return acceptable, in our sole opinion and the Product has been received by us, then the refund will be processed based on the mode of payment of the order. Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 15 working days, and no Cash refund for items paid by credit card/debit cards. However, we shall not be responsible for the delay in a refund due to delays in the processes of banks. For all other modes of payment, the refund will be made via the original mode of payment.