Pricing

Prices of all products are inclusive of VAT. Prices may change at any time due to revisions or other price changes advised by suppliers, vendors, or governmental authorities. These price changes can reflect on Gulf Pharmacy App/ Online Website at any time throughout the day and may result in the increased or decreased price of a Product. These revisions can be permanent or temporary and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers, vendors, and governmental authorities. You agree to pay the listed price applicable at the time of confirmation of your order and billing by us.

There may be errors in the pricing that appears on Gulf Pharmacy App/ Online Website or during the order process. We will try to resolve, in good faith and in accordance with applicable laws, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases.

Orders

When you place an order for Products, we collect certain personal and transactional information (e.g. name, address, email address, contact phone number). For details on how we use this information, please read our Privacy Policy.

• (i) offer you an alternative Product of equivalent quality and price if this is possible; or
• (ii). Cancel the Product from your order and give you a full refund in respect of that Product.

If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we are unable to supply.

By ordering Products, you agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order.

We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion.

Payments

You may pay for the Products which you order online using Gulf Pharmacy App/ Online Website by supplying your credit/debit card details to our third-party payment provider or by paying cash on delivery. You may also use combination payment with multiple options of cash, card payment, and Gulf Pharmacy-approved gift vouchers/Coupon Codes as provided in the Gulf Pharmacy App / Online Website checkout process.

If you make a payment for Products ordered using Gulf Pharmacy App/ Online Website, the details you are asked to submit will be provided directly to our third-party payment provider via a secured connection ("Payment Gateway").

We reserve the right to cancel your transaction processing account at any time for any reason, at which time we will return the payment amount entered in the Payment Gateway, in an appropriate and reasonable timeframe.

We reserve the right to refuse processing Services to you at any time for any reason. You also maintain the ability to discontinue the use of the Payment Gateway at any time for any reason. Active recurring payments must be deleted before the use of Services is discontinued. It is your responsibility to terminate any and all recurring payments on your account before relocating or moving, otherwise charges will continue to be assessed to your billing account during the period designated for recurring payments to take place.

If you believe a transaction was made improperly, we in our sole discretion may void, issue a credit, or rescind any transaction made through the Payment Gateway prior to the remittance of such payment to your payee. Payment disputes arising after payment has been settled to your payee are between you and the payee alone. We may act as an intermediary if our actions can reasonably and efficiently handle the said problem.

Delivery

Gulf Pharmacy App/ Online Website can only be used for the delivery of Products in Dubai.

When we accept an order, we aim to deliver your ordered product within 2-5 working days of the date of order or at some other delivery date indicated at the time of order confirmation. Delivery dates are indicative only. We are not liable for any delay in delivery due to unforeseen reasons including but not limited to product unavailability, transport delays, natural calamities, or any other reason beyond our reasonable control.

Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products purchased passes to you when payment is received by us in full and the product is delivered to you/an authorized person. You will be asked to sign for acceptance of the Products which will confirm that the Products are correct and have been received in good condition.

If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If the above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address. We will contact you to arrange an alternative delivery time/date. You will compensate GULF PHARMACY Website/online App for any extra cost incurred for redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information).

While we aim to ship all Products in your order together, this may not always be possible due to Product characteristics or availability.

Please note that all deliveries will be shipped with an invoice setting out the price.
Free shipping applies for all orders above 500 AED (Excluding VAT) from Dubai. There is a charge of AED 5 for orders below 50 AED. These charges are subject to change without prior notice and the Company encourages you to check Gulf Pharmacy App/ Online Website regularly for any amendments to these Terms and such charges. Shipping charges will be calculated at the time of checkout online. Any deliveries to be made in a stipulated period of time or date may attract additional charges determined by Gulf Pharmacy App/ Online Website and the same will be specified on the order value before placing an order.

Cancellation Policy

Gulf Pharmacy App/ Online Website believes in helping its customers as far as possible and therefore, has a liberal cancellation policy.

Under this policy cancellations of orders are permitted at any time before we have sent you an SMS message confirming our acceptance of your order.

Unless required by law, Gulf Pharmacy App/ Online Website does not accept cancellation requests for Medicines, Nutrition & Hygiene products, perishable or temperature-sensitive items and items that require special storage conditions, or items sold on promotions/offers. However, a refund and return, or exchange can be made at our sole discretion, for such items if you establish that there is a deficiency in the integrity of the packaging or product.